DOC Office

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Privacy

Summary

DOC Office recognises the importance of your privacy and is committed to protecting any personal information we collect about you.
This privacy policy details how we may collect and use information that you provide us.
Essentially your information will only be utilised to enhance your experience when utilising DOC Office services. We will never sell your information to anyone, ever. We will only give your information to third party service providers to enhance your experience and only with your express consent, unless we are required by law to do so.

Introduction

For the purposes of this privacy statement, the word “you” includes website visitors, DOC Office registered users and purchasers of DOC Office products and services.
In this privacy statement, “DOC”. “DOC OFFICE”, “we”, “us” or “our” refers to DL O’Connell & D O’Connell T/As DOC Office Consulting (ABN 51793506732).
The purpose of this privacy statement is to inform you about:
¡  What personal information about you is collected by DOC
¡  How the information is used
¡  With whom the information may be shared
This privacy statement applies to any personal information you provide to us:
¡  When visiting the DOC Office website
¡  When contracting DOC Office to automate projects
¡  When engaging DOC Office to deliver training
¡  When utilising our Online training platform
You can always choose not to provide us with information. However, if you do withhold information, you may not be able to make use of some or all of our services and features.

What types of information do we collect?

DOC Office gathers two types of information about you, namely:
Aggregated information generated by our systems (or third party systems) to track our website traffic but that which does not identify you personally; and
Personal information about you such as your name, address, telephone number and email address.
The type of information that DOC OFFICE collects about you is dependent on how you use the services offered by DOC, both on and off line.
DOC Office does not collect ‘sensitive information’ about you. Sensitive information includes (but is not limited to) information about your race or ethnic origin, your religion and your sexual preferences.

1.1            Collection of aggregate data

DOC Office collects information on our site visitors collectively. This data is always used as aggregated, non-personal information that is used to improve and enhance our services by monitoring the areas on the site which are most popular.

1.2            Cookies and Applets

DOC Office may use cookies’ in our online services. These enable you to use our online services, such as the online training portal. You are able to disable cookies via your computer’s web browser, however this may restrict access to some services within the online training platform.

How we collect information

DOC may collect personal information about you when you visit our website and you elect to use our on-line services, when you submit an enquiry or course booking or when you engage us to deliver a product or service
DOC may also collect personal information about you from our third-party service providers.

How we use your personal information

Your personal information may be used to ensure the proper functioning of DOC products and services to provide the highest level of service for our customers.
DOC may use your personal information for one or more of the following purposes or related purposes:
¡  to communicate with you
¡  to facilitate and process contracts between yourself and DOC and/or third parties
¡  to verify your identity
¡  to respond to enquiries or feedback
¡  to facilitate online course registration and access
¡  to provide you with information about our services and products
¡  when we are required by law to disclose the personal information
¡  when the individual to which the personal information relates specifically consents in writing to the use or disclosure.
From time-to-time DOC may send e-newsletters and special offers to users who have registered for our online services and consented to receive such information and offers.

Disclosure of personal information to third parties

DOC Office may disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.
DOC may transfer information to persons outside Australia (i.e. third party service providers who maintain our online services). By giving us your personal information, you consent to such disclosures. We believe that the recipients of such information are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the NPPs.
DOC may also disclose your personal information internally for the purposes of marketing, planning, product development, research, account administration and other related purposes and externally for the purposes of fraud and crime prevention and investigation and other related purposes.
To perform these activities, DOC may share your personal information with:
¡  service providers such as data processing agents, auditors, delivery companies and mailing organisations
¡  other organisations as required by law, for example, to government or regulatory bodies for the prevention or detection of unlawful activities
Where your personal information is passed on to third party contractors, we take reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Other than as outlined above, we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to and correction of information we hold about you

Upon your request, DOC will provide you with access to your personal information unless there is an exception which applies under the NPPs. If we deny such access, we will tell you why.
We may recover any reasonable costs incurred in providing you access to the requested information.
If you are a subscriber to our online course, you can access and change your profile at any time.
To request access to your personal information, please contact DOC using one of the contact options provided in section 12 of this privacy statement.

Keeping information up to date

We strive to ensure that the information we hold about you is accurate, complete and up-to-date at all times.
If the personal information we hold about you is inaccurate, incomplete, or no longer up-to-date, or you wish for your details to be removed, please contact us at privacy@docoffice.com.au so that we may take reasonable steps to address this and/or discuss alternative options with you.

Storage and security of your personal information

DOC takes reasonable steps to protect the security of your personal information in accordance with this privacy statement.
While we regularly review our security and encryption technologies, no data transmission over the internet can be guaranteed to be totally secure.
While we strive to protect such information, we cannot ensure or warrant to you that the security of any information you transmit to us or obtain from our online products or services. Accordingly, use is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Third Party Websites

The services we provide may direct you to an external website. Please note that these are third party service providers. You should review their privacy policy separately.
If you have any concerns regarding your privacy when visiting a third-party website, you should ensure that you check the privacy statement/policies of those websites.

Destruction of your personal information

We will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

Changes to our privacy statement

From time to time, we may make changes to this privacy statement. Accordingly, we encourage you to periodically review this statement to remain informed about how we collect and protect your personal information.
Your continued use of our services constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this privacy statement as amended from time to time.
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.

Contact Us

If you have any questions regarding this privacy statement, you can contact us in the following ways:
Email: privacy@docoffice.com.au
Telephone:
+61 8 7200 0220
Post:       
General Manager
DOC Office Consulting
PO Box 58
CRAFERS  SA  5152

Contact DOC

We welcome the opportunity to discuss your automation project or training needs with you – we think you’ll be pleasantly surprised by the cost and how quickly you’ll recoup your investment.

GET STARTED

To start the ball rolling on your automation project, call us to make an appointment.
We’ll visit you in your office, take a look at your current processes, discuss what you hope to achieve, then document our vision in a formal proposal for you to consider. It’s a risk free / fee free appointment where you have nothing to lose and everything to gain.

To make an enquiry about training your staff, call us to make an appointment.
We’ll visit you in your office, discuss your training requirements and the current expertise of your staff to devise a training package that suits you.

 

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